Refund & Return Policy

Last Updated: August 18, 2026

At Fragria, we want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise does not meet the conditions below, we’re here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

• You received the wrong product.
• The product arrived damaged or defective.
• The product is unused, unopened, and in its original packaging.
• The product has not been altered, damaged, or used after delivery.

For hygiene and safety reasons, opened or used fragrances generally cannot be returned or exchanged, unless the product arrived defective or damaged.

2. Non-Returnable Items

The following items are generally not eligible for return:

• Opened or used perfumes/fragrances.
• Products without their original packaging.
• Products damaged after delivery due to misuse or improper handling.
• Items returned after the 7-day return period.
• Gift cards or promotional items, where applicable.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

• Your order number.
• A description of the issue.
• Clear photos or videos of the product and packaging.

After reviewing your request, we may offer a replacement, exchange, store credit, or refund, depending on the circumstances.

4. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed using the original payment method where possible. The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Original shipping charges are generally non-refundable, except where the return is due to an error on our part or a defective/damaged product.

5. Exchanges

If you receive a defective, damaged, or incorrect product, we may provide a replacement or exchange, subject to product availability.

If the requested replacement is unavailable, we may offer a refund or store credit.

6. Return Shipping

If the return is required because we sent the wrong item or the product arrived damaged or defective, Fragria will cover reasonable return shipping costs.

For returns requested for other eligible reasons, the customer may be responsible for return shipping costs.

8. Refund Approval

Fragria reserves the right to inspect returned products and determine whether they meet the requirements of this policy. A return that does not meet the eligibility requirements may be rejected or returned to the customer.